With the digitization of information, most expertise is now available online with search engines such as Google. Therefore, experts for hire for certified occupations such as law, medicine, and accounting are likely to be automated and commodified. As a result, one has to transition from an expert for hire to a trusted advisor. This course, taught by Professor Jagdish Sheth, 2020 Padma Bhushan Award winner for Literature and Education, is based on interviews with more than 30 CEOs and chairmans of very large enterprises with the goal of identifying attributes of a trusted advisor. We highlight 7 specific attributes of great advisors including integrity, empathy, selfless independence, and big picture thinking. The best trusted advisors are those who have experienced adversity in their own lives.
Customer Centricity with Professor Jagdish Sheth専門講座University System of Georgiaこのコースについて
柔軟性のある期限
スケジュールに従って期限をリセットします。
共有できる証明書
修了時に証明書を取得
100%オンライン
自分のスケジュールですぐに学習を始めてください。
初級レベル
At least three to five years of work experience and graduate degrees in business and psychology is recommended.
約7時間で修了
英語
貴社では、従業員に需要のあるスキルを訓練させることによって利益を得ることができるでしょうか？
Coursera for Businessを試す習得するスキル
- 4. Understand the importance of selfless independence
- 3. Learn why not all experts are capable of becoming trusted advisors
- 2. Understand how a professional relationship is enhanced by a personal client relationship
- 1. Understand how to be a deep generalist
- 5. Understand why listening rather than telling is ultimately what matters for becoming a trusted advisor.
柔軟性のある期限
スケジュールに従って期限をリセットします。
共有できる証明書
修了時に証明書を取得
100%オンライン
自分のスケジュールですぐに学習を始めてください。
初級レベル
At least three to five years of work experience and graduate degrees in business and psychology is recommended.
約7時間で修了
英語
貴社では、従業員に需要のあるスキルを訓練させることによって利益を得ることができるでしょうか？
Coursera for Businessを試す
シラバス - 本コースの学習内容
3時間で修了
How to Become a Trusted Advisor
3時間で修了
20件のビデオ （合計63分）, 4 学習用教材, 2 個のテスト
4時間で修了
How Companies Gain Competitive Advantage Through Customer Loyalty
4時間で修了
18件のビデオ （合計69分）, 1 学習用教材, 3 個のテスト
Customer Centricity with Professor Jagdish Sheth専門講座について
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When will I have access to the lectures and assignments?
What will I get if I subscribe to this Specialization?
Is financial aid available?
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