Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
- 5 stars61.38%
- 4 stars25.45%
- 3 stars8.19%
- 2 stars2.91%
- 1 star2.04%
CONFLICT RESOLUTION SKILLS からの人気レビュー
Excellent course and very beneficiary to all type of people. It consists of resolution ways to self conflicts, work conflicts and many others. I advice to enroll
All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.
Great course because it has provides excellent background and all ways that have to be used while using Conflict Resolution Skills to resolve a conflict.
The Delivery of the course can be improved and be more structured. Also more real life case examples can be used for certain concepts