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Learner Reviews & Feedback for The Critical Role of IT Support Staff in Healthcare by Johns Hopkins University

4.7
stars
608 ratings

About the Course

This is a very exciting time to be exploring a career in Health IT Support! In this introductory course, you’ll learn about various roles in IT support that are common in healthcare. IT support staff play critical roles in many different healthcare venues. In addition to helping clinics, hospitals, and emergency rooms, you may end up providing support in a skilled nursing facility, ambulatory surgical center, virtual care setting, or even a patient’s home! On any given day, you may interact with nurses, physicians, pharmacists, physical therapists, social workers, other allied health professionals, patients or caregivers. Each of these individuals rely on IT support specialists to help them maintain a high reliability healthcare organization. As you learn about what makes Health IT unique, we hope you find inspiration in the stories shared by some of our very own IT support staff at Johns Hopkins. They’ll talk to you about the most common problems they help resolve as well as the complexity and range of issues that arise. Whether you dream of being an end-user computer support specialist, working at a healthcare help desk, or rising to an analyst role, we’re thrilled that you are embarking upon this journey. Welcome again!...

Top reviews

OO

Nov 21, 2022

What an interesting course, well explained and easy to understand. This course have heightened my interest in Health IT, giving more clarity as to how issues are resolved in this space.

JW

Oct 4, 2022

I liked the focus on customer service and how the course emphasized the importance of empathizing with customers and knowing when and how to triage or escalate issues.

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126 - 136 of 136 Reviews for The Critical Role of IT Support Staff in Healthcare

By Deborah W

•

Mar 28, 2024

Very Informative!!

By Nafeel A

•

Sep 12, 2023

Best Learning

By Nina C

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Apr 16, 2023

Great course!

By Agbo E A

•

Feb 21, 2024

Excellent

By Md. A I

•

Aug 8, 2023

awesome

By Anas A

•

Jul 11, 2023

Thanks

By yashim I

•

Jun 20, 2023

good

By Mohamed Z

•

Dec 8, 2023

IT is great to start the career in Healthcare IT

By Sergio B

•

Apr 17, 2023

to easy for person in this field

By Maxwell P

•

Sep 7, 2023

If you're new to IT, this is an okay course.

There's a lot of problems with it, such as poor editing, poor instructors and poor audio to hear what's going on.

If you want to do health care, this is a good course. If you want to do IT, learn another IT course before you start this one.

By NY N T

•

Oct 18, 2023

So far theres just tons of videos of people talking about their journey. Not much technical videos of written work teaching about Remote IT. Mostly the 1st Lesson goes over hospital incidences repeatedly.