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Learner Reviews & Feedback for Lead Management in Salesforce by Salesforce

4.7
stars
270 ratings

About the Course

The second course in the Salesforce Sales Operations Professional Certificate, Lead Management in Salesforce, is for anyone who is curious about entry level sales roles that require foundational skills in Salesforce, the sales operations specialist role specifically, and how to use tools in Salesforce to manage leads in a real world business setting. This second course will give you a foundational understanding of how to help sales and marketing teams optimize the lead management process. Specifically, this course shows how a sales operations specialist would support a marketing associate and sales development representative to make the lead management more effective and efficient. You will learn the basics of data management, how to upload lead data into Salesforce, and then how to effectively train team members to manage leads using the different tools available in the Salesforce Sales Cloud. These are crucial skills for anyone interested in entry level sales jobs. For this course, it is recommended (but not required) that you have some background knowledge of sales and CRM, as well as an understanding of the basics of Salesforce platform navigation. If you're a total beginner with these concepts, you can still be successful in this course — however, it might require some additional work on your part. By enrolling in this course, you are taking the next step to kickstarting your career in Salesforce. Congratulations on continuing this exciting journey!...

Top reviews

FI

Feb 23, 2022

This is a good course that teaches you how to efficient use salesforce application and also teaches you everything you need to know about the act of selling. This is a wonderful course

AA

Apr 7, 2022

Instructions were clear and creating a portfolio is really a briliiant idea to present your skills and what you've learned. I highly recommend especially to marketing professionals.

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26 - 50 of 62 Reviews for Lead Management in Salesforce

By Stephane M

•

Sep 3, 2022

Very interesting couse about leads at Marketing and Sales stage.

By Neil B

•

Jan 11, 2024

Very great course, I highly recommend this one particularly.

By Adel M S

•

Sep 2, 2023

great course,

thanks Anthony

thanks Pathstream

thanks Coursera

By Roshan K

•

Sep 27, 2023

Help me a lot to understand my role as sales operations

By Rehan A Q

•

Jul 23, 2022

Best course. hand on practice makes me more confident.

By Elizabeth J

•

Oct 18, 2023

Very thorough - the guided videos are very helpful.

By Luca A

•

Oct 23, 2022

i still have a verification issue in the week 4

By Salma J

•

Jun 15, 2022

Really enjoyed the Rhyme projects with Angela.

By Umesh S

•

May 13, 2022

Very nice articulation and meaningful course

By Vidhya S I

•

Aug 7, 2023

great opportunities to learn salesforce

By COURAGE K D

•

Oct 3, 2021

Good foundation for lead management.

By Philip L

•

Jan 1, 2022

Very well structured course.

By Joseph L

•

Nov 20, 2023

THIS IS NOT AN EASY COURSE

By Kunal M

•

Sep 12, 2023

great learning experience

By Sourav K G

•

Jul 9, 2022

Great learning experience

By Clay R

•

Nov 6, 2023

This was excellent!

By Shubhi S

•

Jun 23, 2023

Highly recommended!

By NKIRUKA N

•

Oct 26, 2023

IT IS REALLY BROAD

By Oni O F

•

Jul 3, 2023

amazing course

By S M

•

Jan 9, 2023

Nice Course

By Ogbonna N

•

Dec 3, 2022

awesome

By ali r

•

Feb 21, 2023

great

By Rafaela B

•

Sep 13, 2021

Great!

By Zubin B

•

Jun 5, 2021

This was a very good learning experience. I learned about various things like roles and responsibilities of marketing associates and SDrs and how Salesforce can help them. I also learned about how can SDRs handoff prospects to Account Executives in Salesforce. I learned about various lead management tools. I am giving four stars because of Independent project part B. This project is not designed properly. The criterias of the first task of this project are so weird like in filter select manager and when I did it no results were shown which lead to non completion of project.

By Dalton E

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Dec 23, 2022

I liked this course. It taught a lot of functions in SalesForce that would be valuable for this position. A few hiccups with outdated functions, such as notes, but other than that, great!