Chevron Left
Back to Sales and CRM Overview

Learner Reviews & Feedback for Sales and CRM Overview by Salesforce

4.6
stars
981 ratings

About the Course

This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for, you'll dive into Salesforce's main products and their use cases, and you will gain a working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business’s growth. This course is the first step in your learning journey with Salesforce. It will provide you with the foundation you need to go into depth with more advanced Salesforce tools taught later in the certificate, and ultimately launch your new career. Please note that if you already have background knowledge in sales and CRM, or if you want to dive immediately into content that goes into more depth with Salesforce, it is recommended that you start with Course 2 in this certificate: Lead Management in Salesforce....

Top reviews

HS

Sep 3, 2022

Very Interactive course, guides you at every point and thus helps in better learning experience. The assignments also help to refresh the course and also tests the application of learning to the full.

TP

Dec 19, 2023

This course is very valuable to start with Salesforce. It also provides the foundational of sales like procedures in sales, some terms. Believe me, you should choose this course for your next career.

Filter by:

201 - 225 of 226 Reviews for Sales and CRM Overview

By Kalikio S I

•

Aug 4, 2023

I cannot verify my trailhead badges

By Diana K P P

•

Nov 7, 2023

In each weekly quiz, you are going to lose in each answer because even if they are right you get "you answered when the time elapsed" to which all the answers are wrong and it is unfair because I always lose the quizzes for that reason, I will never be able to finish my salesforce course, every week is the same. I've had the same error for several weeks. I received an incorrect response due to the error in the title when there was plenty of time left. I did not receive the error for any other questions. what can be done here? NO ONE RESPONDS

By Jovanio L

•

Aug 30, 2023

I am trying to complete the Programming Assignment: Verify Trailhead Badge activity of the course https://www.coursera.org/learn/sales-and-crm-overview/home/welcome from week 4, and we are unable to finish it because the validation format is incorrect, and we are not receiving responses from the course instructors.

I recommend that the issue with the badge recognition format be addressed, as it is causing a terrible experience for users.

By Renée A

•

Aug 14, 2023

There is a well known bug in the badge verification. I am waiting now since weeks to get this issue solved in order to get this certification for all five Courses. I spent a lot of time on the related courses and already reach out couple of times to you but never got any answer. No customer experience at all!

By Heather G

•

Sep 13, 2022

The quizzes have a lazy feel to them and rather than asking questions that make you think and test your knowledge, the quiz questions feel like they are designed to trick you or make you think inside the box of the specific quiz maker. I honestly felt like I was wasting my time by taking this course.

By jose p g

•

Sep 12, 2023

trailhead hands on tool is great but there's an issue with the badges that it can't be resolved. is the last step on this course and I still haven't been able to finish because of that. other than that is a great course full of useful information if you need to learn about salesforce

By Romil V

•

Aug 16, 2023

SAME ISSUE AS ALL THE COURSES IN THIS SPECIALIZATION, EVERY STUDENT IS UNABLE TO VERIFY THE BADGES in their TRAILHEAD ! HOW CAN ONE COMPLETE THE COURSE without your system / process is good enough to verify the work that student has done ??? Waste of my money. PLEASE FIX THIS ASAP!

By Deleted A

•

Jul 26, 2023

Don't waste your time!!! There's a bug that needs to be fixed (check reviews from the last few months) that stops you being able to validate your Trailhead badges and therefore its impossible to complete this course.

By Deborah G

•

Aug 20, 2023

I completed the course but couldn't get the certification because of technical issues to plug in a lab. Others taking the course had the same problem and it was never fixed. I basically wasted time.

By Kelly D

•

Sep 5, 2023

links don't work. Trailhead is very difficult to navigate. Verifying badges is a nightmare! Spending too much time trying to get verified.

By david c

•

Sep 14, 2023

Course is full of broken links, and despite completing challenges, i am having issues getting badges verified to move on...

By Walid H

•

Aug 28, 2023

can't get my certificate because there is a technical problem stopping us to validate mandatory badges earned in trailhead

By Swapnil T

•

Feb 15, 2022

Course is very good to learn practical knowledge about sales but the assignmentassignment not complete.

By santiago a d s

•

Feb 22, 2023

Salesforce CRM is not working and the forum is full of those comments and nothing happens.

By john s

•

Aug 8, 2023

The badge verifying is not working which affects my grade. Please fix it

By Anton F

•

Jan 17, 2023

it not "CRM Overview" but ''How great we are Overviev"

By Kristofer W

•

Sep 18, 2023

couldn't complete after over 3 weeks of work.

By Kassem A

•

Aug 7, 2023

useless because of this badge verification

By Philip S

•

Jul 16, 2022

A pointless ad for salesforce.

By Laila A

•

Mar 31, 2022

full of technical issues

By Adebanke F

•

Jul 26, 2022

i did not understand it

By Ploypailin P

•

Jun 21, 2023

need outsider program

By Basmala A

•

Aug 24, 2023

very bad course

By alexander

•

Oct 21, 2023

no video works

By lev

•

May 11, 2022

Promotions