When it comes to email marketing campaign results, there are lots of concepts that are important to know. Terms like data, metrics, key performance indicators or KPIs, and reports are all likely to be a part of your daily vocabulary as a digital marketer. It can be confusing to try to distinguish between them. In this video, we'll work to understand the relationship between all of these concepts. You'll come to learn that tracking and evaluating your campaign's performance will help you understand how to serve your audience, which will lead to audience growth. When you know what works, you know what you want to stop doing and what you want to do more of. Knowing how to collect data, track metrics and KPIs, and review reports will help you analyze results and turn them into insights. These results help ensure you're confident in your decision-making. They enforce productivity, so you don't waste time focused on tactics that aren't working. They help you define and target your audience and they open your organization up to new opportunities. Think of it this way. Lots of data makes up metrics, metrics make up KPIs, and KPIs make up reports. Let's start with data. Data refers to a collection of facts or information. These facts, numbers, or information are used to inform or plan something. When you think about how many people visit your website, how many purchases were made after you sent out a promotional email, or even something like the age breakdown of your audience, that's all raw data. How do you turn data into metrics? As you've learned in this program, metrics are data with additional context. If data is a number, think of metrics as a quantitative measurement of those numbers or data. Metrics help you make sense of raw data. Metrics refer to the quantifiable measurements that are used to track and assess a business objective. For example, if you're looking at an email marketing automation tool dashboard and you see 40 website visits from an email campaign, that's an example of data. It's only until you view it as a metric that it becomes a piece of useful information. If you look a little closer and see that the 40 percent is your open rate, that's a metric. You'll learn more about open rates later, but the open rate is the percentage of users that open your email. When it comes to email marketing, you can't choose and personalize data based on your organization, but you can choose and personalize which metrics to prioritize based on your organization's goals. Some important email marketing metrics are, open to click rate, open rate, unsubscribe rate, bounce rate, and share rate. Recall that key performance indicators or KPIs, are measurements used to gauge how successful a business is in its effort to reach a business or marketing goal. KPIs are metrics, but not all metrics are KPIs. This is because KPIs are the metrics you decide are important to determine your email marketing campaign success. You may decide that return on investment and conversion rate are the two metrics your company needs to prioritize for success. Whereas open rate isn't a metric you'll pay attention to. Sometimes it's helpful to think about how you're metrics fit together. Maybe you have secondary KPIs that when prioritized will help you reach your goals. For example, if your sales are a little low, but your conversion rate seems to be on target, you might want to focus on open rate, so that you're getting subscribers to open the email. If they open the email, they are one step closer to buying and your sales may increase as a result. An email marketing report is a collection of KPIs. It usually includes the use of effective visuals like graphs, tables, and figures. Once you have your email marketing campaign report, you can use it to pull insights from. What did you learn? What did the figures tell you? Your reports are oftentimes included in presentations to inform stakeholders. The importance of data, metrics, KPIs, and reports in email marketing really can't be overstated, because they help inform your path as an organization. They help answer questions like, are you where you want to be? Are you headed in the right direction or should you pivot and adjust your tactics based on audience behaviors? Being able to answer those questions for your organization is invaluable.