Chevron Left
Back to Customer Relationship Management

Learner Reviews & Feedback for Customer Relationship Management by Starweaver

4.6
stars
60 ratings

About the Course

Customer Relationship Management (CRM) is a comprehensive course that explores various aspects of CRM, from data-driven strategies to customer segmentation and loyalty programs. The course is designed in three stages, each building upon the previous one, and includes self-paced learning with pre-recorded video lectures, exercises, and interactive quizzes. Real-world case studies and problem-solving exercises are introduced in the Intermediate and Advanced stages to simulate real CRM challenges. The target audience for this program/course includes: - Sales and Marketing Professionals: Learn to apply CRM principles to improve sales and marketing efforts, foster customer loyalty, and drive business growth. - Customer Service Representatives: Gain strategies to understand and manage customer expectations, leading to increased customer satisfaction. - Business Owners and Entrepreneurs: Understand how to use CRM to create customer-centric strategies, enhance relationships, and utilize data-driven insights. - CRM Specialists and Managers: Stay updated with the latest trends and technologies, while gaining fresh perspectives and innovative strategies in CRM. - Business Analysts: Benefit from the focus on data-driven insights and learn how to use data in creating effective CRM strategies. - Product Managers: Acquire tools and techniques for customer segmentation and data analysis to better meet customer needs. - IT Professionals: Understand the business side of the technologies they manage or develop, with the increasing role of digital tools in CRM. - Students studying Business or Marketing: Gain real-world applications and insights, supplementing their academic knowledge with practical skills. By the end of the course, you will be able to define CRM's significance, analyze customer data for targeted marketing, design effective customer journey maps, integrate CRM with emerging technologies, solve real-world CRM challenges, and craft customer-centric strategies aligned with business goals. Prerequisites for this course include a basic understanding of business principles, an interest in customer service or marketing, familiarity with basic data analysis, tech-savviness, good communication skills, and a problem-solving mindset. These prerequisites will help learners better comprehend and apply CRM principles effectively....

Top reviews

SS

Nov 16, 2023

Best Learning about how make a good relations with customers or clients and understand the basic techniques to develop a relation with customers.

FC

Sep 18, 2023

This course enlightens on the necessity of Customer Relationship Management. Read this course dilligently not just for bagging a degree!

Filter by:

1 - 20 of 20 Reviews for Customer Relationship Management

By Emelie A

•

Feb 23, 2024

A journey I enjoyed so much. I have no doubt that is the general feeling towards this course. The tutor is amazing.

By Victoria U

•

Oct 11, 2023

I want to say a big thank you to Coursera for being a part of this free online course. It's has been very helpful and I have gained a lot on Customer relationship management. Not to forget my instructor Jenkins, you nailed every point and made sure I understood perfectly, many thanks to you.

By Idongesit

•

Nov 20, 2023

Thank you Sir Julian Jenkins. For me, this course has given me absolute clarity and direction on what I need to be doing to accomplish high success in Customer satisfaction and loyalty for any business.

By Saadullah

•

Nov 17, 2023

Best Learning about how make a good relations with customers or clients and understand the basic techniques to develop a relation with customers.

By icha a

•

Oct 23, 2023

Thank you!!! You should take this course if you want to understand CRM in general. Short explanation but very comprehensive and useful.

By Francis C

•

Sep 19, 2023

This course enlightens on the necessity of Customer Relationship Management. Read this course dilligently not just for bagging a degree!

By Christian B

•

Apr 15, 2024

Truly an Informative and enlightening Course. There is information here for everyone!!! Really enjoyed it.

By Robyn C

•

Feb 17, 2024

Excellent instructor, I learned many tools that I will incorporate in my daily routine.

By hasley r

•

Oct 26, 2023

This is the most effective lesson I've got on CRM. I admire the artful communication.

By Chisom E E

•

Oct 19, 2023

Very insightful, l did not just learn, the classes were exciting. Thank you!!

By SRIDHARAN N

•

Nov 28, 2023

Very Useful, It helps us understand CRM better

By hadi h

•

Jan 21, 2024

great information and communication

By Anyanso N o

•

Oct 25, 2023

Very impactful

By اسامه ا

•

Apr 25, 2024

ممتاز

By Nawal N a

•

May 4, 2024

good

By Aziza S

•

Nov 14, 2023

Very useful information presented concisely. I will use it in the future at work. There were not enough structured presentations during the lectures. Just looking at a lecturer without an accompanying visualization of what he is saying is not entirely productive in terms of understanding.

By Afraa B

•

Jan 15, 2024

I would have liked to work on a CRM software, as an example, to practice all the theoretical aspects of this course.

By Abdirisak O

•

Oct 4, 2023

it great.i really enjoy this course the lectural expriance about this course .

By Farah A

•

Nov 29, 2023

excellente

By herbert a

•

Sep 5, 2023

great and well explain but wish there was more life experiences with the use of cartoons or drawings.