I have enjoyed completing this certification.There are lot challenging cases to solve which is a learning experience for me.

This course is mind blowing .I really enjoyed the material that was covered in this course .Thank you IBM and Coursera .

It was an interesting and engaging course that will equip anyone looking for a career in customer service effectively

Very informative, hoping to get into the customer service filed and I believe this course was a great start.

perfect course affected on my monthly performance even before complete the course

A nice build up to the advanced material, maybe the build up is too long?

Great

just needs to be more fun in learning It was too serious

In einigen Bereichen zu Call Center orientiert.

Good learning material and provided knowledge.

It was awesome and very educative course

A very interesting course, I learnt a

Thank you team and it's very helpful!

i learn a lot, thank you so much.

It can be a bit more simplified

Very good and beneficial

it is really good course

very enlighteneing

Pretty good

muy bueno

Topnotch

ممتازة

شكرا

good

1

I'm 50/50 on this, while it's good to cover the basics and learn some key concepts, I've felt the lessons were scraped together from a handful of blog posts (if you read the ones suggested in the Further Reading assignments, you'll understand what I mean). Often the Further reading section has broken links.

On a personal note I hated having to "sign" twice per peer-reviewed assignment, it's bothersome and based on many of the assignments I corrected, pointless.